Frequently asked questions

Not the police, the medical examiner, or the funeral home. Once your loved one is removed and the home is released, cleanup falls to the family or property owner. A trained biohazard team like ours handles it so you don’t have to.

Often, yes. Many homeowners and renters policies cover sudden, accidental events, but every policy is different. We review your coverage with you and bill your insurance company directly, so you’re not dealing with the adjuster alone.

No. We never ask for money up front. We bill insurance or victim compensation first, and we go over any remaining cost with you in writing before anything is final.

Yes. Our phone is answered 24 hours a day, 7 days a week, by our own local team. When you call, you’ll talk to someone who can get a tech headed your way and give you a real arrival time.

It depends on how long before discovery, how far fluids spread, what materials must be removed, and the size of the area. We give a free walkthrough and a written estimate before work begins. Insurance or victim compensation often covers much of it.

It can. The state program may consider up to $3,000 for cleaning a crime scene in the victim’s or an eligible relative’s home. The crime generally has to be reported within 15 days, and you have two years to file. We help with the paperwork.

We strongly advise against it. Blood and body fluids can carry bloodborne pathogens like hepatitis B, hepatitis C and HIV, and fluids soak into flooring and subfloor where you can’t see them. We use protective gear, hospital-grade disinfectants, proper disposal and verification so the home is truly safe.

Many jobs take one to a few days. Cases where time passed before discovery can take longer because of material removal and odor treatment. We’ll give you a clear plan on the first visit.

Yes, when the source is fully removed. Odor comes from affected materials, so we remove them first, then treat the air and surfaces. Masking sprays and air fresheners don’t work.

We arrive in unmarked vehicles, keep our gear out of sight as much as possible, and never discuss a job with anyone but you.

No. Many families prefer not to be. We walk through with you at the start if you want, keep you updated by phone, and do a final walkthrough (or send photos) when we’re done.

We save and set aside personal items, photos, jewelry and documents whenever they can be safely cleaned, and we always ask you before anything is thrown away.

Usually the property owner arranges cleanup, and the tenant’s estate or the owner’s insurance may cover it. We work directly with landlords and property managers, bill the right party, and provide documentation for your records.

Yes. We serve Fort Oglethorpe, Ringgold, Rossville, Dalton, LaFayette, Chickamauga, Trenton, Calhoun and Rome. Georgia victim compensation may cover up to $1,500 for crime scene sanitization. See all service areas.

You bet we’ll still help. Call us. We’ll look at victim compensation and every other option with you, explain any cost in writing before work starts, and you’ll find our effort goes beyond words.

Any time, 24/7. We clean and disinfect squad cars, ambulances and fire apparatus after blood or bodily fluid exposure, and departments can request our help at a crime scene nearby. How we support first responders.

Near or far, we come. Our techs live in Chattanooga and Cleveland, and we cover Southeast and East Tennessee, from Knoxville and the Smokies to the Tri-Cities, plus North Georgia down to Rome. See every town we serve.